BPN-TRACK Privacy Policy

BPN Solutions Pvt Ltd (“BPN-TRACK”, “we”, “us”, or “our”) respects your privacy
and is committed to protecting the personal information and other data that we
collect when you visit our website, purchase our products, contact us, use our
GPS tracking and fuel monitoring services, access our software platform or
mobile applications, or otherwise interact with us.

This Privacy Policy explains what information we may collect, why we collect it,
how we use and protect it, when we may share it, how long we may retain it, and
the choices and rights available to you.

This Privacy Policy applies to information collected through our website,
online store, enquiry forms, customer support channels, WhatsApp communication,
GPS tracking and fuel monitoring services, software platforms, mobile
applications, and other services operated or provided by BPN-TRACK.

1. About BPN-TRACK

BPN Solutions Pvt Ltd
Office No 6023, Currency Tower
VIP Square, Telibandha
Raipur, Chhattisgarh, India – 492001

GSTIN: 22AAICB2443F1Z6

Customer Support: +919403891174
Email: care@bpntrack.com

Warehouse Address:
D76, Sumeet City of Dreams,
Near Heritage Hospital, Kachna,
Raipur, Chhattisgarh – 492001

2. Information We May Collect

Depending on how you interact with BPN-TRACK, we may collect the following
categories of information.

2.1 Contact and Enquiry Information

Name
Mobile number
WhatsApp number
Email address
City, district, state and other business location information
Company, firm or organization name
Number and type of vehicles or equipment
Information you provide in enquiry forms, quotation requests, demo requests or support requests
Any other information you voluntarily provide to us

2.2 Account and Service Information

If you use a BPN-TRACK software platform, mobile application or fleet monitoring
service, we may process information required to create and manage your account,
authenticate users, provide the service and provide customer support.

This may include:

Account login information
User name and role
Registered mobile number and email address
Customer or organization details
Vehicle or equipment details
Device or tracker identification information
Service and configuration information

2.3 GPS, Vehicle and Fuel Monitoring Data

When a BPN-TRACK GPS or fuel monitoring device is installed in a vehicle or
equipment, the system may process operational and telemetry information
required to provide the service.

This may include:

GPS location and location history
Vehicle movement and route information
Vehicle/device identification data
Ignition and operating status
Speed and distance information
Fuel level and fuel consumption information
Fuel refill and fuel drain events
Fuel theft or abnormal fuel event alerts
Geofence and route information
Trip, stoppage and idling information
Device connectivity and diagnostic information
Other telemetry generated by the installed device or sensor

Where a customer uses BPN-TRACK for fleet or business operations, some of this
information may relate to drivers, employees or other individuals associated
with the customer’s vehicles. In such circumstances, BPN-TRACK may process
such information on behalf of the customer as a service provider or data
processor, where applicable, while the customer remains responsible for
determining the purposes for which such information is used.

2.4 Purchase, Billing and Transaction Information

When you purchase a product or service from us, we may receive information
necessary to process and fulfil the transaction, including:

Customer name and contact details
Billing and shipping address
Product and service purchased
Order number and transaction details
GST or business information where provided
Payment status and payment-related reference information

Payment card, banking and other sensitive payment credentials are generally
processed by the applicable payment gateway or financial service provider.
We do not intend to store complete payment card numbers, CVV numbers or
banking passwords on our website.

2.5 Website and Technical Information

When you visit our website, certain technical information may be collected
automatically by our website, hosting provider, security tools, analytics
tools, cookies or similar technologies.

This may include:

IP address
Browser and device information
Operating system
Pages visited
Approximate access time and date
Referring website or page
Website interaction information
Security and diagnostic information

3. How We Use Your Information

We may use personal information and service data for the following purposes:

To provide, operate and maintain our website and services
To process product orders and fulfil purchases
To arrange shipping, installation and service support
To provide GPS tracking and fuel monitoring services
To generate fuel, vehicle, route and operational reports
To provide fuel theft, refill, drain and other alerts
To create and manage customer accounts
To authenticate users and protect accounts
To respond to enquiries and customer support requests
To communicate with customers through phone, email, WhatsApp or other requested channels
To provide product demonstrations and quotations
To process payments, invoices and refunds where applicable
To provide warranty and after-sales support
To diagnose technical problems and improve device or software performance
To maintain website and platform security
To detect fraud, misuse, unauthorized access or other security threats
To comply with applicable legal, regulatory, tax and accounting requirements
To improve our products, services, website and customer experience
To send service-related communications
To send promotional or marketing communications where permitted and where required consent has been obtained

4. Legal Basis and Consent

We process personal information only for legitimate and specified purposes
connected with our business, products and services and as permitted by
applicable law.

Depending on the circumstances, processing may be based on your consent,
performance of a contract or requested service, compliance with a legal
obligation, protection of legitimate interests, or another lawful basis
available under applicable law.

Where consent is required, we will seek consent in an appropriate manner.
Where processing is based on consent, you may withdraw that consent subject
to applicable law and any consequences that may reasonably result from such
withdrawal.

5. GPS and Vehicle Location Data

BPN-TRACK provides GPS tracking and fuel monitoring services. As a result,
location and vehicle telemetry may be collected continuously or periodically
while an installed device is active and connected to the service.

Such information may be used to display live vehicle locations, historical
routes, fuel levels, fuel events, alerts, reports, trip information and other
features requested by the customer.

If you are a driver, employee, contractor or other individual whose information
is collected through a vehicle operated by one of our customers, questions
regarding the purpose and use of that data should generally be directed to the
organization that operates or manages the vehicle, unless BPN-TRACK is
independently responsible for that processing.

6. WhatsApp, Phone and Electronic Communications

If you contact us through WhatsApp, telephone, email or another communication
channel, we may retain the information contained in those communications for
customer support, sales enquiries, order processing, service delivery,
record-keeping and dispute resolution.

If you request information through WhatsApp or another communication channel,
you understand that the communication may also be subject to the privacy
policies and terms of the relevant third-party communication provider.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential
website functions, remember preferences, improve website performance, measure
usage, maintain security and understand how visitors interact with our
website.

Some cookies may be placed by third-party service providers that support
website functionality, analytics, security, payments or other services.

You may be able to control or block certain cookies through your browser
settings. Blocking some cookies may affect the functionality of portions of
the website.

8. Sharing of Information

We do not sell your personal information as a business asset.

We may share information where reasonably necessary with:

Our employees, authorized representatives and service personnel
Hosting, cloud and technology service providers
GPS, telecommunications, SIM or connectivity service providers
Payment gateways and financial service providers
Shipping and logistics providers
Installation and technical service partners
Customer support and communication service providers
Professional advisers, auditors and legal or accounting service providers
Government authorities, courts, regulators or law-enforcement agencies where legally required
Other service providers where necessary to provide a product or service requested by you or our customer

Where third-party service providers process information on our behalf, we
seek to use appropriate contractual, technical and organizational safeguards
commensurate with the nature of the information and applicable legal
requirements.

9. Business Customers and Fleet Data

Many BPN-TRACK services are provided to businesses, fleet operators,
transporters, mining companies, construction companies and other
organizations.

Where a business customer provides us with information relating to its
employees, drivers, contractors, vehicles or other individuals, the business
customer may determine the purposes for which such information is collected
and used.

In such cases, BPN-TRACK may process the information to provide the contracted
GPS, fuel monitoring, reporting, hosting, technical support or related service.
The business customer is responsible for providing appropriate notices and
obtaining any permissions or consents required for its own use of such data.

10. Data Security

We take reasonable technical and organizational measures designed to protect
personal information and service data against unauthorized access, alteration,
disclosure, misuse, loss or destruction.

Depending on the service and technical environment, security measures may
include access controls, authentication mechanisms, encrypted communication,
restricted administrative access, monitoring, backups and other security
measures appropriate to the system.

However, no website, internet transmission, server, mobile application or
electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute
security.

11. Data Retention

We retain information only for as long as reasonably necessary for the
purposes for which it was collected, to provide the requested services, to
maintain business and transaction records, to resolve disputes, to enforce
agreements, to comply with legal or regulatory requirements, or for other
lawful purposes.

GPS and vehicle telemetry may be retained according to the applicable service,
customer agreement, platform configuration or operational requirements.
Different categories of information may therefore have different retention
periods.

When information is no longer required for a lawful purpose, we may delete,
anonymize or securely dispose of it, subject to applicable legal requirements,
legitimate business requirements and backup or archival processes.

12. Data Storage and Transfers

Your information may be stored or processed using systems operated by BPN-TRACK
or by third-party technology, hosting, cloud, communication, payment or other
service providers.

Where information is processed outside India or transferred across borders,
such processing will be carried out subject to applicable law and appropriate
safeguards where required.

13. Your Privacy Rights and Choices

Subject to applicable law and the circumstances of the processing, you may
have rights and choices relating to your personal information, including:

Requesting information about the personal data we process about you
Requesting correction of inaccurate or incomplete personal information
Requesting deletion or erasure of personal information where permitted by law
Withdrawing consent where processing is based on consent
Requesting information regarding the manner in which your personal data is processed
Raising a privacy-related complaint or grievance

These rights are subject to applicable law and may not apply in every situation.
For example, we may need to retain certain information to comply with legal,
tax, accounting, contractual, security or dispute-resolution obligations.

To exercise an applicable privacy right or raise a privacy request, contact us
using the details provided in the “Contact Us” section below.

14. Marketing Communications

We may use your contact information to send service-related communications,
order updates, product information, quotations, support messages and other
communications necessary for providing our services.

Where required by applicable law, promotional or marketing communications will
be sent only where an appropriate permission or lawful basis exists.

You may request that we stop sending promotional communications by contacting
us at care@bpntrack.com or by using an unsubscribe mechanism provided in the
communication, where available.

15. Children’s Privacy

Our website and services are intended primarily for businesses, fleet
operators, vehicle owners and other adult users. We do not knowingly seek to
collect personal information directly from children for independent use of our
commercial services.

If you believe that a child has provided personal information to us
inappropriately, please contact us so that we can review and take appropriate
action.

16. Third-Party Websites and Services

Our website or services may contain links to third-party websites,
applications, payment services, social media platforms, communication services
or other external services.

We are not responsible for the privacy practices, security or content of
third-party websites or services. We recommend reviewing the privacy policies
of those third parties before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our
services, technology, business practices or applicable legal requirements.

When we make material changes, we may update the “Effective Date” shown at the
top of this page and may provide additional notice where required.

You are encouraged to review this Privacy Policy periodically to remain
informed about how we handle personal information.

18. Contact Us and Privacy Complaints

If you have any questions, requests or complaints regarding this Privacy
Policy or the handling of your personal information, please contact us:

BPN Solutions Pvt Ltd
Office No 6023, Currency Tower
VIP Square, Telibandha
Raipur, Chhattisgarh, India – 492001

Phone: +91 9403891174
Email: care@bpntrack.com

We will review privacy-related requests and complaints and respond within a
reasonable period, subject to applicable law and the nature of the request.

19. Relationship With Our Terms and Conditions

This Privacy Policy explains how we handle personal information and service
data. It should be read together with our
Terms and Conditions,
which govern the purchase and use of BPN-TRACK products and services.

If there is a conflict between this Privacy Policy and a specific contractual
agreement entered into with a business customer, the applicable contractual
agreement will govern to the extent permitted by law.