Who we are
Our website address is: https://www.bpntrack.com.
Brand Name- BPN-Track (@ BPNTrack)
Comapny Name- BPN Solutions Private Limited
Replacement and Warranty
New Warranty Information & RMA Policy
(For India Effective Date November 30, 2019) Rev. 30-11-2019
Dear Customers,
Thank you very much for choosing BPN-Track products. BPN Solutions Pvt Ltd values your business and always attempts to provide you best-in-class products and service. This warranty service is provided for products sold in the India by BPN Solutions Pvt Ltd.
Shelf Warranty (DOA)
Items that cannot function in normal operation or have serious defects within 7 days of the original invoice are eligible for Shelf Warranty (Dead On Arrival). Items returned under Shelf Warranty are required to have original packaging intact to obtain a replacement. The RMA process will be considered under the Limited Warranty and should comply with policies of the Limited Warranty. Customer will cover shipping and handling costs from the customer location to BPN-Track Delhi.
Limited Warranty
Products that cannot function in normal operation during the Shelf Warranty period – 7 days – described above are eligible for exchange, or refund through your original retailer or distributor. Products eligible under the free Limited Warranty are covered for both parts and labor by BPN Solutions Pvt Ltd.
Warranty Will Not Cover any of the following conditions:
- Products exceeding warranty period will not be processed.
2.Products missing serial numbers or altered in any way.
3.Products having labels or glue that cannot be removed.
4.Products with physical, or concealed damage (e.g., externally or internally damaged).
5.Any unauthorized modification to the support setting files,or any unauthorized disassembly and repair.
6.Any defects caused by software, virus, or improper use of self-made and non-public software.
Return Merchandise Authorization (RMA) Policy
- The Return Merchandise Authorization (RMA) policy is for products that are qualified to be returned for repair, or replacement within the Warranty Period. BPN Solutions Pvt Ltd. will issue an RMA number before the customer is authorized to return RMA products. In order to process an RMA claim, Customers are required to pay for any expenses (shipping and handling) back to BPN Solutions Pvt Ltd.unless agreed to otherwise by BPN-Track before shipping. RMA claims will be closed within 10 working days upon receiving goods, unless items for exchange are in shortage/discontinued.
2.In order to obtain an RMA number, the following information must be provided:
i.Customer name
ii.Telephone number
iii.Email address
iv.Shipping address
v.Product Model Number
vi.Product description
vii.Serial Number
viii.Defect description for each item
ix.Copy of purchase invoice, or retail receipt
In order to obtain an RMA number, you may contact:
i.Calling +91-809-3305-707 during normal business hours (Mon – Fri, 9:00AM – 6:00PM PST)
ii.Email for RMA: admin@bpntrack.com
iii.Email for Tech Support: admin@bpntrack.com
iv.RMA form will be received by e-mail only.
3.The warranty will not cover damage as a result of an accident, alteration, physical damage, and forces of nature, such as fire, flood, wars…etc.; Warranty also does not cover products which have been received improperly packaged.
4.The goods must be returned with all original accessories (including box, cables,drivers, manuals, accessories, etc.), otherwise they will be returned in the same condition they were received by BPN Solutions Pvt Ltd.
5.If an RMA return product cannot be fixed within 10 business days of receipt by Tenda, customer will receive a replacement of the same, or equivalent product. In the case that the same, or equivalent product is no longer available, a free product upgrade with the same functions will be issued. Otherwise, a refund will be issued in the form of a company check, or credit memo. Credit/refund amount will be issued based upon the purchase price, or the latest price, whichever is lower within the same or equivalent product. Refund deductions will be made for every missing item.
6.It is required to attach the RMA form along with a packing list, including the issued RMA number, labeled on each shipping box. Returns must be shipped freight prepaid and insured. All freight collect shipments will be refused by BPN Solutions Pvt Ltd.
7.If the product information is incorrect, or there is a quantity mismatch with listed items on the RMA request form, the customer will be immediately notified about such discrepancies. BPN Solutions Pvt Ltd. will only recognize the RMA quantity for which is received. BPN Solutions Pvt Ltd.reserves the right to refuse any improper RMA claim and therefore,refuse to provide warranty/RMA services for such a claim.
Return & Refund
Our Return & Refund Policy is limited ONLY to products purchased directly from our web site store www.bpntrack.com and the procedure for return must be initiated within 7 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support.
In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the BPN-Track Technical Support team and obtain an RMA number within the specified time frame of the said product. The product must be returned to BPN Solutions Pvt Ltd.in its original packaging and in new condition.
Please note that the RMA number must be noted on the outside of the returned products package. You will be considered to have taken all the necessary steps to ensure that the product is delivered to BPN Solutions Pvt Ltd.,including paying all shipping charges, in returning the product to BPN Solutions Pvt Ltd.We suggest that you select a shipping method that is traceable.
Risk in the returned product only passes to BPN Solutions Pvt Ltd. when the product is received by BPN Solutions Pvt Ltd. shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 30 business days of BPN-Track receipt of the returned product. In the event that the procedure herein is not followed, BPN-Track reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.
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